Feature

Professional incident management

Incidents Tracking
Track and resolve your incidents/tickets. End-users can raise tickets via self-service portal, e-mail (or phone). IT service desk team can assign, set priorities, and solve those incidents efficiency and quickly.

Faster Response

Incidents, questions, or queries will be prioritized and responded quickly based on SLA and/or impact and urgency assigned.

Knowledge management

Your solutions can be created and kept as knowledge base to make it quicker in responses and resolve the incidents/tickets. Your end-users could be satisfied that they can find the resolutions faster and solve the incidents by themselves as well as IT Technicians who can working like a pro to solve the issues.

Service Level management

SLA could be agreed and set by the different business’s requirements or the incidents categories. The violations or breaches of SLA could be avoided as well as end-users/customers’ satisfaction will be increased.

Problem management

Avoid the impact to your business, finding root cause and analyze the problems to reduce workaround for the incidents.

 

Software License management

aaa

Contact management

Third-party’s contracts such as software license, support & maintenance agreement and more, could be kept as a record and to be tracked then to notify you about expiries and renewal schedule.

Asset management

To manage your assets both IT assets and Non-IT assets, since purchasing, support & maintenance, depreciation and write off.